Avora scores AOX doctor consults and treatment-coordinator closes against the scripting that actually moves full-arch case acceptance — and gives proactive coaching after every consult.
Book a Demo7x
increase in TC collections on AOX cases
Treatment coordinators get role-specific coaching on outcome-anchored fee presentation, financing fluency, objection handling, and same-day surgical scheduling.
3–5 hr
per TC per week given back
Avora drafts the AOX consult summary, the financial recap, and the follow-up sequence — so the TC's week is spent on closes and follow-ups, not post-consult paperwork.
Treatment coordinator · Financial close
Closed the case the same day
Tied case fee to patient's stated outcomes, walked financing options without reading from a script, locked surgical date.
'You said you want to bite into an apple again' — connected fee to the outcome, not the hardware.
Compared CareCredit, Sunbit, and in-house financing without flipping through a binder.
Met 'I need to think about it' with a specific next step, not a generic close.
Surgical date confirmed in the chair with deposit and CBCT scheduled.
AOX cases sit in a different bucket than single-tooth treatment plans. The case fee is larger, the surgical and restorative staging takes more explanation, and the close almost always involves a doctor-to-TC handoff that has to land cleanly. Avora scores AOX consults against the scripting moments that actually move full-arch acceptance — discovery and pain story, plain-language concept framing, graftless vs. graft framing, pre-framed TC handoff, outcome-anchored fee presentation, financing fluency, and same-day surgical scheduling.
Each role on the AOX workflow gets a role-specific scorecard instead of a generic case-presentation summary. Doctors are scored on discovery and handoff. Treatment coordinators are scored on outcome-anchored fee presentation, financing fluency, and objection handling. Surgical assistants are scored on records and pre-op patient prep. Reporting rolls up by provider, TC, and location so leaders can see which AOX scripts correlate with stronger close rates and where coaching is moving the number.
Generic case-presentation coaching scores small talk and rapport. AOX coaching scores the scripting moments that decide whether the case closes the same day. These are pulled from real consult transcripts and tied back to the behaviors on each role's scorecard.
Discovery
Strength“Before we look at the scan, walk me through what eating dinner with your family looks like right now — what do you avoid, what do you wish you could go back to?”
Coaching note
Anchored on lived outcome before solution
Pulling the food / family scene up front gives you something to point back to when you frame the case fee. Avora flags this as a top-quartile opener for AOX consults.
Behavior scored
Discovery & pain story
Line said: “Before we look at the scan, walk me through what eating dinner with your family looks like right now — what do you avoid, what do you wish you could go back to?”
Coaching note (Strength): Anchored on lived outcome before solution. Pulling the food / family scene up front gives you something to point back to when you frame the case fee. Avora flags this as a top-quartile opener for AOX consults.
Behavior scored: Discovery & pain story — 94 out of 100.
Line said: “Think of it as four titanium roots holding a fixed bridge — not teeth that come in and out at night. You walk out the same day with a temporary set, and we swap to the final zirconia bridge once everything heals.”
Coaching note (Strength): Plain-language All-on-X framing. No 'osseointegration', no acronyms — patient understands fixed vs. removable, immediate vs. final, and the staging in two sentences.
Behavior scored: All-on-X concept clarity — 89 out of 100.
Line said: “Most upper arches we can do without a sinus graft — your scan is going to tell us. If we do need to graft, it adds healing time but not pain.”
Coaching note (Coaching opportunity): Names the graftless / graft fork without overpromising. Good. The next sentence is where most consults lose acceptance — pivot to 'here's what we do today regardless of which path' so the patient doesn't sit in uncertainty.
Behavior scored: Risk & alternative framing — 78 out of 100.
Line said: “I'm going to bring in Maria — she's going to walk you through the case fee, what the same-day teeth fee includes, and the financing options. The number is going to land in a real range, not a surprise.”
Coaching note (Strength): Pre-frames the fee before TC walks in. Sets Maria up to talk about the outcome instead of justifying the number. Top-quartile move on AOX cases — Avora correlates this opener with +18% same-day acceptance.
Behavior scored: TC handoff — 91 out of 100.
Line said: “You said earlier you want to bite into an apple again at your granddaughter's birthday. The full-arch fixed package gets you there — let me show you what's included and the financing options we have for it.”
Coaching note (Strength): Tied case fee back to the patient's stated outcome. Maria reused Dr. Patel's discovery moment word-for-word. Avora flags this as the single behavior most correlated with same-day AOX close.
Behavior scored: Outcome-anchored fee presentation — 96 out of 100.
Line said: “Totally fair to think it over. What I'd love to do is hold the surgical date we just looked at — no charge — and book a 15-minute call tomorrow with whoever you want to talk it through with. That way you don't lose the slot if you do say yes.”
Coaching note (Strength): Specific next step instead of 'let me know'. Held the surgical date + named a follow-up call with a specific length and a specific person. Move this script into the AOX TC SOP — it's outperforming the practice average.
Behavior scored: Objection handling — 88 out of 100.
The doctor, the treatment coordinator, the surgical assistant, and the AOX recare hygienist each see a scorecard tied to the behaviors they own — not a generic patient-encounter summary. Tap a role to see what Avora scores and the kind of feedback it returns.
Treatment coordinator · Financial close
Closed the case the same day
Tied case fee to patient's stated outcomes, walked financing options without reading from a script, locked surgical date.
'You said you want to bite into an apple again' — connected fee to the outcome, not the hardware.
Compared CareCredit, Sunbit, and in-house financing without flipping through a binder.
Met 'I need to think about it' with a specific next step, not a generic close.
Surgical date confirmed in the chair with deposit and CBCT scheduled.
Closed the case the same day. Tied case fee to patient's stated outcomes, walked financing options without reading from a script, locked surgical date.
Strong concept framing. Anchored on patient story, named tradeoffs cleanly, handed off to TC with the case fee already framed.
Solid records, light on patient prep. CBCT and photo set complete, but missed an opportunity to reinforce the surgical day timeline.
Maintenance dialed, recall booked. Captured prosthesis condition, screw access status, peri-implant tissue, and reinforced home care.
From multi-location implant groups closing more same-day cases to TCs who finally have their week back, Avora's AOX coaching is changing how full-arch consults convert.
Avora is like having an extra team member that never sleeps. We've been able to take notes, shadow appointments, and reactivate patients - all without hiring additional staff!
June was our best month. Highest net collections, highest treatment acceptance... Avora is helping us get better everyday!
Your technology was the most unexpected. We didn't expect to implement. It was by far the best onboarding, best implementation, and best stickiness we've seen.
Group SOP rubric
Implant consult
SOP: one clear path
Risk of waiting
TC handoff
Discovery, concept framing, graftless vs. graft, TC handoff, outcome-anchored fee — scored against the scripts your practice already uses.
Education
88Recommendation
82Objections
76Doctor, TC, surgical assistant, and AOX recare hygiene each get a scorecard tied to the behaviors they own.
Coaching report
+14 ptsProvider, TC, and location leaderboards. See which AOX scripts move close rates and where coaching is shifting the number.
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